PV88 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

• This Privacy Policy is published by PV88, the operator of an online entertainment platform at pv88.click, and explains how we collect, use, store, disclose, and protect the personal data of our members in Malaysia.
• PV88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations issued under it. We take seriously our responsibilities as both a data processor and data controller in relation to members' personal information.
• This Privacy Policy applies to all personal data collected through the PV88 platform — including the pv88.click website, mobile applications (where available), email communications, and all other interactions between you and PV88.
• This document should be read together with the PV88 Terms & Conditions and Responsible Gaming Policy which together form the entire agreement between members and PV88.
• If you have any questions about how PV88 manages your personal data, please contact our privacy team at support@pv88.click. We are available in Bahasa Malaysia and will respond within two business days.

• Registration Data: Full name, identity card number (MyKad), date of birth, phone number, email address, and password (stored in an unreadable hashed format).
• Identity Verification (KYC) Data: A copy of your MyKad or passport, proof of residential address, and in certain cases, a selfie for facial verification. This information is required under Malaysia's anti-money laundering laws.
• Financial & Payment Data: eWallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), FPX bank account details, and records of all deposit and withdrawal transactions. PV88 does not store credit or debit card numbers directly.
• Platform Activity Data: Records of betting activity across the Malaysia Super League, EPL and other leagues, live casino game history, slots played, session duration, wins and losses, and all actions taken within your PV88 account.
• Technical Data: IP address, browser type, device operating system, device name, screen resolution, approximate location data, and login session information including access time and date.
• Communication Data: Records of all communications between you and the PV88 support team via live chat, email or other channels — including the content of conversations and any information you provided when reaching out to us.
• Preference Data: Account settings, preferred odds format (Malay Odds, decimal or American), language preferences, self-set limits and notification preferences.

• Member account management: Registering and verifying your PV88 account, managing login and account security, processing profile information updates, and providing access to all platform features.
• Processing financial transactions: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX; processing withdrawals to registered payment methods; generating statements and transaction records for your reference.
• Fulfilling legal obligations: Conducting anti-money laundering (AML) checks and know-your-customer (KYC) verification as required under Malaysian law; reporting to the relevant authorities where necessary; and maintaining financial records for audit and tax purposes.
• Platform security and fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, bonus abuse, or any attempted fraud; protecting the integrity of the PV88 platform and the security of all members.
• Customer support service delivery: Responding to enquiries and complaints via live chat or email; verifying your identity when you contact the support team; tracking and resolving technical issues or disputes you have reported.
• Personalise your platform experience: Displaying content, match odds, and promotions relevant to your activity history; saving your account settings and preferences; providing betting recommendations tailored to your interests.
• Marketing communications (with your consent): Sending information on the latest promotions, deposit bonuses, VIP cashback and special offers via email or notifications — only where you have given consent to be contacted for this purpose.
• Platform enhancement and development: Analysing aggregated, non-identifiable usage data to understand how members use PV88, identify areas for improvement, and develop useful new features.

• PV88 does not sell, rent or trade members' personal data to any third party for their own marketing or commercial purposes. This is an unwavering commitment.
• Payment processors: PV88 shares only the minimum transaction information required with payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX providers to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements with PV88.
• Casino and sports software providers: The Live Casino gaming platform and Sports Betting system providers used by PV88 may process your game transaction data for the purposes of game operation and bet settlement. All such providers are selected based on high privacy and security standards.
• Legal authorities: PV88 will disclose member personal data to Malaysian authorities or law enforcement bodies where required by a court order, warrant or other legal obligation — including reporting obligations under anti-money laundering laws.
• Technology service providers: Cloud infrastructure providers, email services and customer support tools used by PV88 may process some of your data as sub-processors. All such parties are subject to data processing agreements that impose data protection obligations equivalent to PV88's own standards.
• In the event of a PV88 business acquisition or merger, member data may be transferred to the new entity — however, we will notify members in advance and ensure that an equivalent Privacy Policy continues to apply.

• 256-bit SSL encryption: All data transmitted between your browser and PV88's servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Encryption of stored data: Sensitive data such as bank account information and identity verification (KYC) details are stored in encrypted form within PV88's databases. Even in the unlikely event of a breach, this data cannot be easily read without the appropriate encryption key.
• Role-based access control: Only PV88 staff who require access to specific data in order to carry out their duties are permitted to do so. All access is logged and periodically audited by the internal security team.
• Two-factor authentication (2FA): PV88 offers and actively encourages the use of two-factor authentication on member accounts to add an extra layer of protection beyond passwords alone.
• Continuous security monitoring: The PV88 system is monitored around the clock to detect unauthorised access attempts, suspicious activity patterns, and signs of data breaches. Our security team responds to any alerts within a very short timeframe.
• Regular penetration testing: PV88 conducts regular security testing and vulnerability assessments with independent security experts to identify and address potential weaknesses before they can be exploited.

PV88 uses several types of cookies and tracking technologies to keep the platform running smoothly and to deliver a better experience for members. Here is an explanation of each type:

Under Malaysia's Personal Data Protection Act 2010 and PV88's Privacy Policy, you have the following rights regarding your personal data:

• Active account data: For as long as your PV88 account remains active, we retain all your profile data, account settings, and preferences. This is necessary to provide you with a consistent and uninterrupted service.
• Financial and transaction records: PV88 retains all financial transaction records — deposits, withdrawals, wins and losses — for a minimum period of 7 years following the transaction, in accordance with Malaysian financial accounting and audit requirements.
• KYC and identity verification data: Identity verification documents (MyKad copy, selfie) are retained for the duration of the active account and for 5 years after account closure, in accordance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• Support communication records: Live chat conversation history and emails with the PV88 support team are retained for 3 years for reference, dispute resolution and service improvement purposes.
• Technical data and logs: Access logs, IP addresses, and session data are retained for 12 months for security and technical troubleshooting purposes. After this period, the data is deleted or anonymised.
• Marketing data: If you have withdrawn your consent for marketing communications, PV88 will stop using your data for that purpose. However, a record of your withdrawal is retained to ensure we do not contact you again by mistake.

• In operating the PV88 platform, member personal data may be processed on servers located outside Malaysia — particularly in connection with the cloud infrastructure and international live casino software providers used by PV88.
• PV88 ensures that any cross-border data transfer is carried out only to countries or entities that provide a level of data protection equivalent to Malaysia's standards, or under binding contractual safeguards such as Standard Contractual Clauses.
• The international Live Casino providers used by PV88 to operate roulette, blackjack, and other table games have signed data processing agreements that impose strict data protection obligations equivalent to Malaysia's PDPA requirements.
• You have the right to request further information about the safeguards in place for cross-border data transfers by contacting the PV88 privacy team at support@pv88.click.

• The PV88 platform is exclusively for individuals aged 18 and above. PV88 does not knowingly collect or process the personal data of individuals under the age of 18.
• During registration, members are required to confirm that they are at least 18 years of age. The KYC verification process, which requires a MyKad document, also helps PV88 verify a member's actual age.
• If PV88 discovers that personal data belonging to an individual under the age of 18 has been collected inadvertently, the account in question will be closed immediately and the data will be deleted as soon as possible upon that discovery.
• If you are a parent or guardian who believes your child has registered with PV88 without your consent, please contact us immediately at support@pv88.click and we will take prompt action.

• PV88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, evolving legal requirements, or changes to the services we offer members.
• Members will be notified of any material changes to this Privacy Policy via a prominent notice on the PV88 platform or by email to their registered address, at least 14 days before the changes take effect.
• The date of the most recent update is stated at the top of this document. It is good practice to review PV88's Privacy Policy periodically, especially after receiving a change notice from us.
• Continued use of the PV88 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your PV88 account before they take effect.

• For any questions, concerns, or requests relating to PV88's Privacy Policy or the processing of your personal data, please contact our privacy team by email at support@pv88.click with the subject line "Data Privacy Enquiry".
• The PV88 privacy team operates in both Bahasa Malaysia and English, and is available during Malaysian office hours (8am – 10pm, seven days a week). Urgent data security enquiries can be submitted at any time and will be prioritised accordingly.
• PV88 aims to respond to all privacy-related enquiries within two business days. Formal data subject rights requests (access, rectification, erasure) will be resolved within 21 days of receiving a complete request.
• If you are not satisfied with PV88's response to your privacy enquiry, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner through the official channels established by the Malaysian authorities.